{"id":174711,"date":"2026-04-21T17:39:03","date_gmt":"2026-04-21T15:39:03","guid":{"rendered":"https:\/\/www.bianchi.com\/rider-support\/"},"modified":"2026-05-20T17:08:05","modified_gmt":"2026-05-20T15:08:05","slug":"rider-support","status":"publish","type":"page","link":"https:\/\/www.bianchi.com\/en\/rider-support\/","title":{"rendered":"Rider support"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section back_color=&#8221;color-xsdn&#8221; overlay_alpha=&#8221;50&#8243; content_parallax=&#8221;0&#8243; uncode_shortcode_id=&#8221;126712&#8243; back_color_type=&#8221;uncode-palette&#8221;][vc_row unlock_row_content=&#8221;yes&#8221; row_height_percent=&#8221;75&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;3&#8243; bottom_padding=&#8221;3&#8243; back_image=&#8221;172163&#8243; back_position=&#8221;center bottom&#8221; overlay_color=&#8221;color-jevc&#8221; overlay_alpha=&#8221;20&#8243; overlay_animated=&#8221;yes&#8221; overlay_animated_speed=&#8221;1500&#8243; overlay_animated_size=&#8221;0.35&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; content_parallax=&#8221;0&#8243; uncode_shortcode_id=&#8221;844366&#8243; overlay_color_type=&#8221;uncode-palette&#8221;][vc_column column_width_percent=&#8221;100&#8243; position_vertical=&#8221;middle&#8221; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;3&#8243; style=&#8221;light&#8221; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; css_animation=&#8221;alpha-anim&#8221; animation_speed=&#8221;1200&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;126894&#8243;][vc_row_inner row_inner_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;142452&#8243;][vc_column_inner column_width_percent=&#8221;100&#8243; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;3&#8243; style=&#8221;light&#8221; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;651909&#8243;][vc_custom_heading text_color=&#8221;color-xsdn&#8221; heading_semantic=&#8221;h1&#8243; text_font=&#8221;font-648415&#8243; text_size=&#8221;h1&#8243; text_weight=&#8221;600&#8243; text_height=&#8221;fontheight-524109&#8243; uncode_shortcode_id=&#8221;357026&#8243; text_color_type=&#8221;uncode-palette&#8221;]Rider support[\/vc_custom_heading][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;5&#8243; bottom_padding=&#8221;5&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;359248&#8243; el_class=&#8221;test-three&#8221;][vc_column column_width_use_pixel=&#8221;yes&#8221; position_vertical=&#8221;middle&#8221; gutter_size=&#8221;3&#8243; font_family=&#8221;font-359101&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; toggle=&#8221;yes&#8221; max_height=&#8221;40vh&#8221; closed_txt=&#8221;More FAQ&#8221; btn_margin=&#8221;std&#8221; open_txt=&#8221;Less FAQ&#8221; btn_margin_open=&#8221;std&#8221; fade=&#8221;sm&#8221; btn_align=&#8221;left&#8221; toggle_scroll=&#8221;yes&#8221; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;842037&#8243; toggle_classes=&#8221;btn btn-default h6 btn-custom-typo font-359101 font-weight-700 text-initial no-letterspace border-width-0 text-default-color&#8221; column_width_pixel=&#8221;900&#8243;][vc_custom_heading text_size=&#8221;&#8221; uncode_shortcode_id=&#8221;113724&#8243;][\/vc_custom_heading][vc_accordion no_toggle=&#8221;yes&#8221; typography=&#8221;advanced&#8221; sign_size=&#8221;md&#8221; content_border=&#8221;yes&#8221; gutter_simple=&#8221;1&#8243; no_h_padding=&#8221;yes&#8221; active_txt_color=&#8221;color-jevc&#8221; heading_semantic=&#8221;h5&#8243; titles_size=&#8221;h5&#8243; titles_weight=&#8221;600&#8243; uncode_shortcode_id=&#8221;172843&#8243; active_tab=&#8221;0&#8243; active_txt_color_type=&#8221;uncode-palette&#8221;][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;How can I find the authorized Bianchi dealer closest to me?&#8221; tab_id=&#8221;1776786581396-5-3&#8243;][vc_column_text uncode_shortcode_id=&#8221;121580&#8243;]To find your nearest authorized dealer, visit the find a dealer section.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;I would like to know the most suitable bike size for me, who can help me?&#8221; tab_id=&#8221;1776786582388-6-6&#8243;][vc_column_text uncode_shortcode_id=&#8221;154871&#8243;]To advise you on the most suitable size for you based on the bike model, we suggest that you go to the nearest authorized Bianchi dealer.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;I would like to know the delivery time of a Bianchi model&#8221; tab_id=&#8221;1776786713880-2-5&#8243;][vc_column_text uncode_shortcode_id=&#8221;154871&#8243;]For more information on delivery times, please contact your nearest authorized Bianchi dealer.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;Is it possible to consult the Bianchi catalogue?&#8221; tab_id=&#8221;1776786714512-3-3&#8243;][vc_column_text uncode_shortcode_id=&#8221;135031&#8243;]Visit the catalogues section and discover the latest news from the Bianchi collection.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;I would like to know the price of a Bianchi model.&#8221; tab_id=&#8221;1776786715265-4-3&#8243;][vc_column_text uncode_shortcode_id=&#8221;147275&#8243;]You can find this information in the price list section and for availability you can contact the nearest Bianchi dealer.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;Warranty period on Bianchi products: frame and components?&#8221; tab_id=&#8221;1776786715928-5-3&#8243;][vc_column_text uncode_shortcode_id=&#8221;147275&#8243;]In the manuals section you will find all the detailed information on Bianchi&#8217;s warranty policy.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;Is there a Bianchi use and maintenance manual?&#8221; tab_id=&#8221;1776786716584-6-3&#8243;][vc_column_text uncode_shortcode_id=&#8221;147275&#8243;]In the manuals section you will find the use and maintenance manual.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;I have a technical problem on my bike, how can I fix it?&#8221; tab_id=&#8221;1776786717240-7-1&#8243;][vc_column_text uncode_shortcode_id=&#8221;147275&#8243;]We invite you to contact your authorized dealer or, if you are unable to get a satisfactory answer, you can fill out the rider support form.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;How many charge cycles are expected on average for the battery mounted on one of your Ebikes?&#8221; tab_id=&#8221;1776786718265-8-5&#8243;][vc_column_text uncode_shortcode_id=&#8221;147275&#8243;]To find out this information, please fill out the rider support form.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;I want to register my Smith, how can I do it?&#8221; tab_id=&#8221;1776786718928-9-9&#8243;][vc_column_text uncode_shortcode_id=&#8221;147275&#8243;]You can register with your Bianchi or with your trusted dealer or directly on our website in the register your Bianchi section.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;Where can I find the weight of a Bianchi model?&#8221; tab_id=&#8221;1776786825861-10-3&#8243;][vc_column_text uncode_shortcode_id=&#8221;147275&#8243;]To get this information, kindly fill out the rider support form.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;I would like to buy Bianchi branded clothing and\/or accessories, is it possible directly from Bianchi?&#8221; tab_id=&#8221;1776786826732-11-0&#8243;][vc_column_text uncode_shortcode_id=&#8221;147275&#8243;]Of course, visit our shop and look for the product that best suits you[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;Is it possible to repaint my old Bianchi?&#8221; tab_id=&#8221;1776786828196-12-2&#8243;][vc_column_text uncode_shortcode_id=&#8221;147275&#8243;]We do not recommend repainting our bikes, especially for carbon models. For further information, please contact us via the rider support form.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;Why is it important to register my Smith?&#8221; tab_id=&#8221;1776786864797-13-5&#8243;][vc_column_text uncode_shortcode_id=&#8221;147275&#8243;]It is important to register your Bianchi for two main reasons: 1) to confirm the authenticity of the product 2) to guarantee the right to the conventional warranty (three additional years in addition to the legal warranty).[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;I bought a used bike, is the warranty still valid?&#8221; tab_id=&#8221;1776786865469-14-5&#8243;][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;Where can I find my Bianchi serial number?&#8221; tab_id=&#8221;1776845409309-18-7&#8243;][vc_column_text uncode_shortcode_id=&#8221;147275&#8243;]The Bianchi warranty code, also called WBK, is usually located under the bottom bracket and is an alphanumeric sequence preceded by &#8220;WBK&#8221;, for example <strong>WBK824050N<\/strong>.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;I bought a used bike, is the warranty still valid?&#8221; tab_id=&#8221;1776845466994-19-4&#8243;][vc_column_text uncode_shortcode_id=&#8221;147275&#8243;]<\/p>\n<p class=\"ds-markdown-paragraph\">Yes, the two-year legal warranty remains valid as long as you are in possession of the original proof of purchase (receipt\/invoice) of the product.<\/p>\n<p class=\"ds-markdown-paragraph\">The conventional warranty extension on the chassis (a total of five years) applies only to the first owner.<\/p>\n<p class=\"ds-markdown-paragraph\">For full details, please see the &#8220;SUPPORT\/MANUALS&#8221; section on the website.<\/p>\n<p>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;If my Bianchi is stolen, what should I do?&#8221; tab_id=&#8221;1776786866565-15-10&#8243;][vc_column_text uncode_shortcode_id=&#8221;147275&#8243;]In addition to reporting the theft to the authorities, report the theft here as well: <a href=\"https:\/\/mailto:assistenza@myuniqo.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">assistenza@myuniqo.com<\/a>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;How can I best maintain the battery of my Bianchi e-bike?&#8221; tab_id=&#8221;1776786923175-16-6&#8243;][vc_column_text uncode_shortcode_id=&#8221;147275&#8243;]<\/p>\n<p class=\"ds-markdown-paragraph\"><strong>For a new battery:<\/strong> Fully charge the battery before using the e-bike.<\/p>\n<p class=\"ds-markdown-paragraph\"><strong>Frequently used battery:<\/strong> Charge as soon as the charge level is low, no need to fully charge it before use.<\/p>\n<p class=\"ds-markdown-paragraph\"><strong>How to store the battery for long periods of inactivity:<\/strong> Charge the battery to about 60-80% before storing, then recharge it every three to four months. 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