Rider Support

To find your nearest authorised dealer, visit find a dealer.

In order to recommend the most suitable size for you according to your bike model, we suggest you visit your nearest authorised Bianchi dealer.

For more information on delivery times, please contact your nearest authorised Bianchi dealer.

Visit the catalogues section and discover the latest news from the Bianchi collection.

You can find this information in the price list section and for availability you can contact your nearest Bianchi dealer.

In the manuals section you will find detailed information on Bianchi’s warranty policy.

In the manuals section you will find the user and maintenance manual.

Please contact your authorised dealer or, if you are unable to get a satisfying answer, fulfill in the rider support form.

To configure your E-Omnia, go to the dedicated configurator section.

You can register your Bianchi either at your local dealer or directly on our website in the register your Bianchi section.

To get this information, kindly fulfill in the rider support form.

We do not recommend repainting our bicycles, especially carbon models. For further information, please contact us via the rider support form.

To find out the year of production of your Bianchi, check the WBK code located under the bottom bracket and let us know through the rider support form.

It is important to register your Bianchi for two main reasons: 1) to confirm the authenticity of the product 2) to ensure entitlement to the conventional guarantee (three additional years beyond the legal guarantee).

The Bianchi warranty code, also called WBK, is normally found under the bottom bracket and is an alphanumeric sequence preceded by WBK, e.g. WBK824050N.

Yes, the warranty is valid as long as you have the original proof of purchase (receipt/invoice) of the product. Refer to the “SUPPORT / MANUALS” section for the warranty terms.

In addition to reporting to the police, you should report the theft here: [assistenza@myuniqo.com](mailto:assistenza@myuniqo.com)

For a new battery: fully charge the battery before using the e-bike.

Frequently used battery: charge immediately when the charge level is low, you don’t need to fully charge it before use.

How to store the battery for a long period of inactivity: Charge the battery to approximately 60-80% before storage, then charge the battery every three or four months. Do not leave the battery in the bike during storage, as the e-bike system is subject to static energy consumption.

You can find the geometry of each model in the BICYCLES / E-BIKE section.

Rider Support Form

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